CallRecover

This privacy policy is a template and should be reviewed by a qualified attorney before use.

Last Updated: March 2026

Privacy Policy

CallRecover ("we," "us," or "our") provides software and services that help home service businesses respond to missed calls and capture leads through automated SMS text messaging and related communications. This Privacy Policy describes how we collect, use, disclose, and protect information when you use our website, applications, and related services (collectively, the "Services"). We operate in the United States.

1. Information We Collect

We collect information in the following categories:

  • Account and business information. When you register or use the Services, we collect details you provide, such as your name, business name, email address, phone number, billing information, and other information needed to set up and manage your account.
  • Phone call metadata. When calls are routed through the Services, we may process metadata such as caller phone numbers, called numbers, timestamps, call duration, and similar telephony logs needed to operate missed-call recovery and notifications.
  • Mobile phone numbers. We collect the mobile phone numbers of individuals who call our subscribers' business phone numbers and whose calls go unanswered. These numbers are used solely to deliver automated SMS follow-up messages on behalf of the business the caller was trying to reach, as described in Section 2 below.
  • Voicemail audio. If you enable voicemail-related features, we may record, store, and process voicemail messages and associated metadata so we can transcribe, summarize, or route them as part of the Services.
  • SMS and messaging data. We conduct SMS text message conversations on behalf of subscriber businesses. When a caller responds to an automated SMS follow-up, we collect and store message content, phone numbers, delivery status, timestamps, and related data needed to provide transcripts, analytics, and lead handoff to the subscribing business.
  • Lead and job-related information. Information homeowners or other callers provide during calls or messages—such as names, addresses, job descriptions, and scheduling preferences—may be collected and associated with the subscribing business's account as leads.
  • Website and product usage. When you visit our marketing site or use our product, we may collect IP address, device and browser type, pages viewed, referring URLs, and similar data through cookies and similar technologies, as well as in-app events for product improvement and security.

2. How We Use Information

We use the information we collect to:

  • Provide, operate, and maintain the Services, including routing calls and messages, delivering AI-assisted SMS text conversations, and surfacing leads to subscribing businesses.
  • Send automated SMS text messages to callers whose calls were missed, on behalf of the subscribing business. These messages are conversational in nature and are used to capture lead information such as the caller's issue, address, urgency, and scheduling preferences.
  • Process and manage leads on behalf of subscribing businesses according to their settings and integrations.
  • Communicate with you about your account, security, updates, support, and (where permitted) marketing.
  • Improve and develop features, train and evaluate models where applicable and allowed by our agreements and law, and understand how the Services are used in aggregate.
  • Detect, prevent, and address fraud, abuse, and technical issues; enforce our terms; and comply with legal obligations.

3. SMS Text Messaging Program

CallRecover operates an automated SMS text messaging program on behalf of home service businesses. By calling a business that uses CallRecover and hearing the voicemail greeting indicating that a text message follow-up will be sent, the caller provides consent to receive SMS text messages from CallRecover on behalf of that business.

Message frequency varies depending on the nature of the conversation. A typical interaction involves 3–8 text messages. Message and data rates may apply depending on your mobile carrier and plan.

To opt out of SMS messages at any time, reply STOP to any message. You will receive a confirmation message and no further messages will be sent. For help, reply HELP to any message, or contact us at privacy@callrecover.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent will not be shared with any third parties. Information collected through our SMS program is used exclusively for the purpose of providing missed-call follow-up services to the business you were trying to reach.

Carriers are not liable for delayed or undelivered messages.

4. How We Share Information

We do not sell your personal information. We do not share, sell, or transfer mobile phone numbers, SMS opt-in data, or messaging consent information to any third parties for their marketing or promotional purposes. We may share other information as follows:

  • Subscribing businesses. When a caller interacts with CallRecover via SMS after a missed call, the information collected during that conversation (such as the caller's name, phone number, address, and service request) is shared with the specific business the caller was trying to reach. This is the core purpose of the Services and is limited to the business whose phone number was called.
  • Service providers. We use vendors to help us run the Services, including Twilio for telephony and SMS delivery, cloud hosting providers for storage and compute, payment processors, email and support tools, and analytics providers. These parties process data on our instructions and under contractual protections solely to provide services to us — not for their own marketing purposes.
  • Your directions. We may disclose information to integrate with tools you connect (for example, CRMs or scheduling systems) when you authorize those integrations.
  • Legal and safety. We may disclose information if we believe in good faith that disclosure is required by law, regulation, legal process, or governmental request, or to protect the rights, safety, and security of CallRecover, our users, or others.
  • Business transfers. If we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to appropriate confidentiality and notice where required.

5. Data Retention

We retain information for as long as needed to provide the Services, comply with law, resolve disputes, and enforce our agreements. Unless a longer period is required by law or your settings require otherwise, call- and SMS-related content and metadata are generally retained for ninety (90) days after your account is closed, after which we delete or de-identify it according to our technical and operational practices. Aggregated or de-identified analytics may be retained indefinitely where they no longer identify you.

6. Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, or export certain personal information, and to object to or restrict certain processing. You can contact us using the information below to make a request. We will respond consistent with applicable law.

SMS opt-out. You may opt out of SMS text messages at any time by replying STOP to any message. For help with our SMS program, reply HELP.

California residents (CCPA / CPRA). If you are a California resident, you may have the right to know what personal information we collect, use, and disclose; to request deletion or correction; to opt out of "sale" or "sharing" of personal information (we do not sell personal information as defined by the CCPA); and to limit use of sensitive personal information where applicable. You may designate an authorized agent to submit requests on your behalf, subject to verification. We will not discriminate against you for exercising these rights. For more detail, contact us at the email below.

7. Children's Privacy

The Services are not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us and we will take steps to delete it.

8. Security

We use administrative, technical, and organizational measures designed to protect information, including encryption in transit and encryption at rest where appropriate for our systems, access controls, and employee training. No method of transmission or storage is completely secure; we encourage you to use strong passwords and protect your account credentials.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the "Last Updated" date. If changes are material, we will provide additional notice as appropriate, including notification by email to the address associated with your account where required or practical.

10. Contact Us

For privacy-related questions or requests, contact us at privacy@callrecover.com.