CallRecover

These terms of service are a template and should be reviewed by a qualified attorney before use.

Last Updated: March 2026

Terms of Service

These Terms of Service ("Terms") govern your access to and use of the CallRecover website, software, and related services ("Services") offered by CallRecover ("we," "us," or "our"). By creating an account, starting a trial, or using the Services, you agree to these Terms. If you are using the Services on behalf of a company or other entity, you represent that you have authority to bind that entity, and "you" includes that entity.

1. Service Description

CallRecover provides cloud-based tools that help home service and similar businesses respond to missed calls and capture leads. The Services include automated voicemail handling, AI-powered SMS text message conversations with callers, lead notifications and delivery, and related features. Features may change over time. We may add, modify, or discontinue functionality with reasonable notice where practicable.

2. Account Registration and Eligibility

You must provide accurate registration information and keep it current. You are responsible for safeguarding your login credentials and for all activity under your account. You must be at least 18 years old and able to form a binding contract. You may not use the Services if you are barred from doing so under applicable law or these Terms.

3. Free Trial Terms

We may offer a free trial as described at signup or on our pricing page. Trials are for evaluation purposes. Unless you subscribe before the trial ends, access to paid features may end when the trial expires. We may limit trial eligibility (for example, one trial per business or payment method) to prevent abuse.

4. Subscription and Billing

Paid plans are billed on a monthly basis (or as otherwise stated at checkout) and auto-renew until canceled. You authorize us and our payment processors to charge your payment method for applicable fees, taxes, and adjustments. Fees are non-refundable except where required by law or expressly stated in writing. You may cancel your subscription through your account settings or by contacting us; cancellation takes effect at the end of the current billing period unless otherwise stated. If payment fails, we may suspend or terminate access after notice.

5. SMS Text Messaging Terms

The CallRecover Services include automated SMS text messaging capabilities. By using the Services, you acknowledge and agree to the following terms regarding SMS communications:

5.1 How SMS Messaging Works

When a caller dials a business that subscribes to CallRecover and the call is not answered, the caller hears a branded voicemail greeting that informs them a text message follow-up will be sent. CallRecover then sends an automated SMS text message to the caller's phone number on behalf of the subscribing business. The SMS conversation is used to collect lead information such as the caller's service issue, address, urgency level, and scheduling preferences.

5.2 Consent

For callers (message recipients): By calling a business that uses CallRecover and hearing the voicemail greeting indicating an SMS follow-up, callers provide consent to receive text messages from CallRecover on behalf of that business. Consent is not required as a condition of purchasing any goods or services.

For subscribers (business users): By subscribing to the Services, you authorize CallRecover to send SMS messages on your behalf to callers whose calls your business missed. You are responsible for ensuring your use of the Services complies with all applicable laws, including the Telephone Consumer Protection Act (TCPA), the CTIA Messaging Principles and Best Practices, and applicable state regulations.

5.3 Message Frequency

Message frequency varies depending on the nature of each conversation. A typical interaction involves approximately 3–8 text messages. Recurring messages may be sent as part of lead follow-up and escalation flows.

5.4 Message and Data Rates

Message and data rates may apply. Check with your mobile carrier for details about your messaging plan. CallRecover is not responsible for any charges imposed by your wireless provider.

5.5 Opt-Out

You can opt out of SMS messages at any time by replying STOP to any message from CallRecover. After opting out, you will receive a one-time confirmation message and no further messages will be sent to your number for that conversation. For help or more information, reply HELP to any message, or contact us at privacy@callrecover.com.

5.6 No Sharing of Mobile Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile phone numbers and SMS opt-in consent data collected through the CallRecover messaging program are used exclusively for the purpose of providing missed-call follow-up services. For more details, see our Privacy Policy.

5.7 Carrier Liability

Carriers (e.g., T-Mobile, AT&T, Verizon) are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your wireless carrier.

6. Acceptable Use

You agree not to:

  • Use the Services in violation of law, regulation, or third-party rights—including telemarketing, SMS, and consent rules such as the Telephone Consumer Protection Act (TCPA), the CTIA Messaging Principles and Best Practices, and applicable state laws.
  • Send unlawful, harassing, defamatory, fraudulent, or malicious content through the Services.
  • Attempt to probe, scan, or test the vulnerability of our systems; interfere with or disrupt the Services; or access non-public areas without authorization.
  • Reverse engineer, decompile, or attempt to extract source code from the Services except to the extent permitted by law.
  • Resell or sublicense the Services without our written agreement.

You are solely responsible for obtaining any required consents from callers and message recipients and for the content of communications sent using your account.

7. Intellectual Property

The Services, including software, branding, documentation, and related materials, are owned by CallRecover or our licensors and are protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use the Services during your subscription or trial. You retain rights in your business data; you grant us a license to host, process, and display that data as needed to provide and improve the Services.

8. Data and Privacy

Our collection and use of personal information is described in our Privacy Policy. By using the Services, you acknowledge that we process data as described there, including through subprocessors such as telephony and hosting providers. Our Privacy Policy includes specific disclosures about how we handle mobile phone numbers and SMS data collected through the Services.

9. Disclaimers and Limitation of Liability

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ALL MISSED CALLS OR MESSAGES WILL BE RECOVERED OR CONVERTED TO REVENUE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER CALLRECOVER NOR ITS SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOSS OF PROFITS, GOODWILL, OR DATA, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS. OUR AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

10. Termination

You may stop using the Services at any time. We may suspend or terminate your access if you materially breach these Terms, if we must do so to comply with law, or if we discontinue the Services (with reasonable notice where feasible). Upon termination, your right to use the Services ceases. Provisions that by their nature should survive—including payment obligations accrued before termination, intellectual property, disclaimers, limitation of liability, and governing law—will survive.

11. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles, except where preempted by U.S. federal law. You agree that the state and federal courts located in Delaware will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Services, subject to any mandatory consumer protections in your jurisdiction.

12. Changes to Terms

We may modify these Terms from time to time. We will post the updated Terms on this page and update the "Last Updated" date. If a change is material, we will provide additional notice (for example, by email or in-product notice). Your continued use of the Services after the effective date constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Services.

13. Contact Information

For questions about these Terms, contact us at legal@callrecover.com.